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E-learning courses Q&A

13 April 2020

General Q&A for Students (applying primarily to September, October and February intakes)

Why hasn’t Domus Academy suspended lessons?    

As per the government decree and health ministry ordinance, Domus Academy has suspended only on-campus academic activities. Domus Academy is doing everything possible to allow your course of study to continue while ensuring your safety and welfare. By transferring the courses online to our e-learning platform, your course of study may continue, leading toward the successful completion of your studies and graduation.

This is the collective approach of all educational establishments and the student bodies at this particular moment in time, all coming together to champion the value of progress that distinguishes the discipline, particularly in times of adversity.

Are the current academic activities obligatory?

The current activities being offered online, including the present workshops, are an integral part of the accredited academic program. Upon successful completion, you will receive all ECTS credits for these courses. The activities are a fundamental part of your plan of study and are not optional.

Can I do my internship in my home country even if I have not participated in or completed the current workshop?

As per the academic regulation, all credits established in the plan of study need to be successfully acquired before proceeding in the internship. Without these credits, your internship cannot be activated. Only students who have successfully completed the required course, workshops and exams can proceed to the curricular internship.

If I am back in my home country in another time zone, how can I follow the lessons?

The online lecture sessions are recorded and they are available to you on Blackboard. You may access the recordings directly in Blackboard by clicking on the ‘Blackboard Collaborate’. We highly recommend that whenever possible, you follow the sessions live to take full advantage of all activities that may include interactive discussions, question and answers and other direct feedback. For any project revisions, we ask students to be present in the online sessions at the scheduled time to allow live input from the professors. We realize this may require that you adjust your schedule to adapt to the local time in Italy for these sessions.

How can I work online with my group?

As indicated by your Program Leaders and Project Leaders and Assistants, the blackboard platform offers various tools to facilitate exchange and group work. The most frequently used tools on Blackboard for this purpose are ‘online sessions’ and ‘discussion groups’ within ‘collaborate’, which remain continuously active. We also remind all students that your email gives you the possibility to access Google Drive, where you can easily work on shared files and that you can use as a Cloud.

Another essential key component to successful group work online remains good collaborative practises and organization as you would typically do offline. Collaborative research and projects do not require you to be working simultaneously on the same item but do require you to work in a coordinated manner. Some additional planning and subdivision of the work may be required. Remote working and collaborative team often work across time zones regularly occur in our advanced technological society.

Will this situation change our Academic Calendar?

The academic calendar will undergo some changes, but we are re-planning and shifting all activities so that the academic year and your intake can complete all necessary activities with only minor modifications. If the current situation is prolonged for any reason, this might change. As soon as these are updated with the most recent information and changes, we will promptly share them with you.

There would be a possibility that my internship would conflict with this course. Would it be flexible to adjust accordingly?

Yes, the academic calendar is being revised to guarantee that all originally planned activities can be carried out, including your curricular internship.

Can I freeze or postpone my studies and start again in the next intake?  

Domus Academy is working in compliance with the decrees dispatched by the Italian Ministry of Education and other National Authorities, which has required us to suspend on-campus activity (as of the latest decree, the suspension is until May. 3rd). Following the Italian Ministry of Education indications and adhering to local and international norms followed by universities and schools of higher education, we have transferred our course online to allow learning from a distance in this period. This will enable your educational activities and experience to continue. Under these current circumstances, no interruption or postponement of studies is foreseen.  We are prepared to deliver courses on-line, until July 31st that will allow the course scheduled to be concluded, with the hope that lockdown period will finish as soon as possible and allow you to return to the academy.

Postponements or partial refunds of the course of studies are not being granted by Domus Academy. The online course and workshops will continue to allow students to earn academic credits. Domus Academy is providing, as a proper integration, additional dedicated activities during the remaining part of the current Academic Year, along with further participation in workshops and other special projects, during the following Academic Year 2020-21.

If I withdraw from the Master course, will I be able to get a refund?

The withdrawal from studies is a formal act through which you decide to end your academic career. It is very important to understand that this is an irrevocable act and does not imply the right to reimbursement of any fees paid. For non-European Union students, upon withdrawal from your studies, you will lose your right to stay in Italy.

Should we book flights to come back to Milan by May 4th?

The Italian authorities are acting promptly to contain the consequence of a global emergency at a national level. We are confident that the action plan now in place is going in the right direction to contain the situation and get back to normal life as fast as possible; however, the situation is still quite uncertain. So far, the official dispatches indicate May. 3rd as the ending for the period of school closure. This is expected to be extended. We cannot guarantee this date, this depends entirely on the government and to the successful containment of the Covid-19 transmission in this period.

The school has decided to hold lessons online until July 31st. The school will continue to offer courses in a mixed mode (face-to-face and virtual) for at least 30 days beyond when the campus reopens.

In any case, we recommend booking flights that allow for changes or, if possible, wait to confirm the tickets to avoid any expenditure that might occur due to any possible travel date changes. Please refer to updates in the official emails that you receive.

How will the final presentations of the workshop be organised? What will happen if I cannot get back to Italy on time?

For the current workshop scheduled to conclude on Apr. 9th, all review sessions, classes and final presentations will be online. Students will be allowed to participate in the final presentations in remote through Blackboard.

Regarding my attendance, how will it be managed? Will there be problems since the activities are online?

The school continues to take attendance for all online sessions and as usual in all workshops, the faculty is also monitoring your engagement. Your participation in this workshop, together with the work produced, will be evaluated at the end of the module. These activities, following the directives received from the Ministry of Education, will allow you to earn academic credit. We realize that in certain situations, some students may not have been able to follow all sessions live. For your benefit, we encourage you to participate to your full capacity; however, the extraordinary situation will be taken into consideration regarding the overall attendance.

What happens after the current lockdown period if the situation does not improve?

The duration of the closure and the length of the online activities will necessarily depend on the evolution of the Covid-19 emergency. If necessary, Domus Academy will continue on-line course delivery until the end of the Academic Year 2019/20, if necessary. We hope the lockdown period will finish as soon as possible, thus allowing us to welcome you back to campus.

What is going to happen with the internships?

We are rearranging the academic calendar to be slightly modified: the calendar will be pushed ahead. We will have some modifications, but the internships will take place, they will be postponed by a couple of weeks. Portfolio delivery date has already been communicated and CS will facilitate the organization of interviews with companies. Companies are happy and engaged with us wanting our students as interns. Everything is in line and planned for the internships to take place regularly.

Will there be a delay in graduation for September Intake?

The internship will start in June to conclude at the end of July. Exams will be in September 2020. This is the current plan based on current conditions. We will notify you if this need to be changed for any reason.

If the situation does not improve, is there a possibility that courses are interrupted? 

Domus Academy, together with all schools of the Galileo Global Education Italia will guarantee the continuity in its educational programs through the online platform. This is in line with the decision of almost every university and institute of higher education worldwide. Our priority as an Institute is not to interrupt your studies. Courses and workshops will be adapted in order to better fit the online dimension while maintaining Domus Academy’s unique approach. Once back on campus, students will be given the benefit of additional activities.

In the extended workshops will the final presentations overlap with other activities?

No, there won’t be any overlapping. We have arranged the schedule and the calendar so that all activities can be held in their entirety and without conflicting with other lessons. The beginning of the next courses has simply been moved ahead to not create any conflicts.

When will we get the new Academic Calendar?

The revised Academic Calendar has been sent by email to all students on Apr. 1st. Summary: The courses will be held from April 14th to April 30th; workshops from May 4th to June 10th. Internship for students of Intake September 2019 shall be postponed from June 15th to July 31st.

Is Domus Academy  considering additional activities on-campus when the campus will be opened and the end of the lockdown?

Domus Academy’s academic programs have been carefully crafted to ensure the educational experience of the students as a whole. This includes the experience of sharing with your fellow classmates, cultural exchange and of course contact with the industry and the participation in other events in Milan. Domus Academy recognizes the difficulty of some of these aspects during the exceptional nature this moment. The school is committed to providing for the students’ full experience and in response to your requests, will organize additional activities on campus. These additional activities will be available to all students who remain fully active in their studies in this period, and who regularly follow lessons as per the academic plan of study. The regular academic activities will be delivered online, in campus or in a mixed, blended mode. The students will need to fulfill and successfully complete all requirements of each module and workshop, leading to the awarding of the Master’s diploma.

The additional, supplemental activities that will be organized and created on campus in Milan:

  • Upon returning to campus, the school will offer: dedicated short cross-disciplinary workshop in collaboration with the industry, in the form of Industry Marathons. These are short intensive workshops that allow students to respond to specific industry challenges that involve company representatives, professional designers and the faculty. The school will also host a series of Master classes and talks with important thinkers and industry experts.
  • During the Academic Year following your current path of study, students will be able to participate in additional curricular workshops held at Domus Academy, and will have access to all campus facilities.

Further communication will follow, when the lockdown in Italy has been officially declared over in order to specify all details and procedures on how to access these additional contents. The additional activities are optional and will be offered with no additional cost or fees to students. 

– Students will receive support and information to understand how to extend their permit of stays/visas, by the Academic Registration and the Career Service Department, please refer to the following e-mail address and
Attending the additional activities and workshops are we going to be able to access all campus facilities?

All campus facilities will be accessible for students attending additional activities, in relation to their study path.

Has the Government issue any regulation to  all schools and colleges to offer their course online during the shutdown or is it a choice that Domus Academy has made? Until when? 

– According to the latest government guidelines and health ministry regulation, all schools and universities can continue exclusively online during the lockdown period. To assure the continuity of your course of study, Domus Academy has transferred and will continued to deliver all courses and workshops online. This is the consolidated approach of all institutions, bot nationally and internationally, of higher education and this will allow students to earn the ECTS academic credits, in order to graduate as planned.
– The duration of the closure and the length of the online activities will necessarily depend on the evolution of the Covid-19 emergency and governmental decisions.
–   We are continually monitoring the situation and will provide regular updates including any modifications or reorganization of our schedule that may become necessary. We would like to remind you that this is a temporary situation and all teaching activities will return to campus as soon as this will be allowed.
– The duration of the closure and the length of the online activities will necessarily depend on the Covid-19 developments and connected to Governmental legislation and institutional policy.

 My permit of stay will expire, what shall I do?
Students will receive support and information to understand how to extend their permit of stays/visas, by the Academic Registration and the Career Service Department, please refer to the following e-mail address  and .
If campus activities are resumed, how will some of us be able to come back considering borders are closed in some countries until June?

At the moment that the campus officially opens, there will be a period in which the delivery of classes will be offered in a ‘mixed’ learning mode ( face-to-face + virtual). This will allow students the necessary logistical time to organise their return to school.  Any particular circumstances will be addressed on a case-by-case basis to fully support the student.

We would like workshops to be postponed or new workshops to be introduced when we come back: is it possible? 
Domus Academy will continue to offer its academic activities online in this period of forced closure as to not interrupt your studies. The online courses and workshops will allow students to earn the ECTS academic credits working toward their degree. No postponement is foreseen. Additional workshops will be grant to the students during the academic year 2020-21 with no additional fee.

How can I have further assistance or ask further questions?
We remind you that we have opened a specific email account to support you in this time period:

Q&A applying primarily to March intake

How will portfolio revisions be organized?

In case you still have not already started your reviews of the final portfolio, the Program Leaders and the Academic Coordination will contact you directly.

Will exams for the March Intake 2019 be postponed?

Yes, the exams for the March Intake 2019 will be postponed until Apr. 21st and Apr. 22nd. This has been done to allow as many students as possible to conclude their current curricular internship as possible. The curricular internship must be completed, and the credits earned for you to access this examination session. Students will have the possibility to participate in the examination session from remote.

My permit of stay is expiring at the end of March, what shall I do?

If your permit of stay is expiring by the end of March, please contact Academic Registration at to request a certificate of your records and the expected graduation date.  Academic Registration will also be happy to provide you information on how to renew your permits.

Q&A applying primarily to September 2019 Intake

A remote internship lacks a learning experience: do we have a choice to do it when we come back or postpone our internship?
– Curricular internships can be activated upon the student’s completion of all necessary prior academic credits (successful completion of all 4 modules).
– Career Service ensures that the learning objectives and the training activities of the internships will be coherent with each Master Course. This also applies to internships undertaken in smart working (within the current situation, the smart working or remote mode complies with all government regulations).
– All efforts will be made to allow the students to participate in curricular internships performed at company and professional offices (not in remote). This may require that the internship period be postponed. In response to the students, specific requests will be granted. In any case, every individual situation will be consider with the students’ personal career counsellor and their individual situation.

If we are postponining the graduation with the internship, why can’t we postpone our course of study?
 The first available date for the internships to begin is June 15th, for September ‘20 intake students. The successful completion of the four modules, plus the curricular internship are mandatory to access the final exams. Upon successful conclusion of the final exams, the Master degree will be granted, consequentially is not possible to postpone the course of study.

Housing Q&A

Can I have assistance of the housing service even if I didn’t refer to them to rent my apartment originally?

The school is aware of logistical issues, especially for those who have returned to their home countries.  Even if Domus Academy is a third party in relation to any agreement with landlords, as indicated, we can attempt to support you in any negotiations for which you may need assistance. Our housing office, is also available for any further need and request of suggestion you may have.

Please refers to the following contacts, declaring that you are currently studying in Domus Academy:

Milanhousing S.R.L.
Registered office: Via Kennedy 2, 20093 Cologno Monzese (MI)
Phone: +39 02 36517940 / +39 02 36517941

Blackboard Collaborate Q&A

Are there connection issues for users?

Blackboard Collaborate is accessible from any country, however this does not negate the potential for individual participants to experience connection issues due to local bandwidth availability. The inability for individuals to connect to a Collaborate session or slowness and disruption to the feed during a session does not indicate a problem with load on the Collaborate servers. Due to latency, there may be a lag in users responding via chat or audio.

To maximise the experience, there are a number of items users should consider when using the service.

I can connect to a session, but it keeps telling me I have low bandwidth or I keep reconnecting. What can I do?

  • Check your wi-fi strength is good and internet appears to be functioning correctly. Shut down tabs and open a tab to access your University’s website or a website outside your country.
  • Try closing all other open applications on your computer, there could be another application that is using your network connection heavily.
  • Try not to use a hotspot from your phone but a stable home connection.
  • Using WiFi will only contribute to the latency/bandwidth issues. Generally we always recommend a hardwired connection over WiFi just due to the nature of WiFi.
  • Don’t share your webcam video unless required.

Please also keep in mind that bandwidth is not only a concern regarding the network. Other factors, such as latency, jitter and packet loss can all affect the quality of the session.

What browsers does Collaborate Support?

Browsers may also be a factor, we suggest that you use the last release of Firefox that is tested and certified by Blackboard. Not all browsers support audio and video communication nor is Blackboard testing all countries browsers with Collaborate Ultra at this time.

Download the below documents for more details:

Are there any softwares available for download to install on my personal devices while working from home?

Yes, using your Domus Academy email you have access to:

  • Adobe Creative Cloud (Photoshop, Illustrator, InDesign..): read the tutorial to learn more
  • Autodesk Software (AutoCAD, MAYA, 3DS Max..): read the tutorial to learn more
  • Maxon Cinema 4D: read the tutorial to learn more


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