Master in Service Design

Duration 1 Year
Ects 60
Language English
Starting periods
JanMarSepOct

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The Course

In the Master in Service Design program, you will learn new skills in storytelling, prototyping, problem-solving, and business design that you can apply to developing intuitive and relevant service ideas.

Through observing users, you will detect unmet customer needs and develop physical and virtual systems of service experience, working in close contact with professionals from private and public sector organizations.

Step-by-step admission and enrollment process
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Application form 2018–2019
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Who Should Apply

The program is addressed to candidates who have a first-level degree and/or professional experience in visual and graphic design, interaction design, architecture, or creative coding.

It is also open to candidates with a background in business design, communication science, new media, psychology, sociology, or equivalent, if they are motivated by interest in service design and have a strong portfolio.

All courses are taught in English, so a knowledge of the English language is essential. Click “Requirements” for details.

Requirements

How to Apply

Career Paths

Graduates of this program may choose to launch their own business or to find employment in established organizations such as service companies, design consultancies, corporations, or public sector agencies.

Job titles include:

  • Service designer
  • User experience designer
  • User interaction designer
  • Design strategist
  • Interaction designer
  • Coder

Explore the Program

The Master in Service Design program is workshop-based, supported by seminars, lectures, tutorials, and fieldwork. Industry professionals, the program leader, and project leaders will guide you via individual coaching and mentorship.

The program consists of four customizable course/workshop modules, followed by a professional experience period and a final portfolio presentation.

Master in Service Design Overview PDF
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Courses

Coursework focuses on storytelling and visual narratives, business design thinking, and design thinking. You will learn to solve human-centered problems by using technology, visual design, and human factors to create user-friendly, relevant service experiences.

Workshops

Guided by industry professionals and faculty project leaders, you will work with leading companies on practical projects to improve existing services and create new user experiences that improve the relationship between service providers and customers.

Professional Experience

To gain real experience working in your field, you will choose from an internship at a company site, a work project on campus in collaboration with a company, or an entrepreneurship module. In each case, you will benefit from mentorship, an inside perspective on your field, and valuable career connections.

Companies

Several prestigious companies and design studios collaborate with the Master in Service Design program, actively participating in courses, workshops, internships, and international competitions organized by the department. Students have the opportunity to work directly with companies like these in their workshop projects and internships. This direct collaboration facilitates mentorship and gives students access to a wide network of professional connections.

Get Inspired

Check out some projects that our students have completed with top brands.

See All Projects

Fees and Scholarships

Each one-year Academic Master’s program (60 ECTS) at Domus Academy involves the following costs, in addition to a € 520 diploma fee, which must be paid at least one week before the course start date. The Academic Master’s diploma is recognized by MIUR and awarded by NABA.

Matriculation Fee: € 520

See the Tuition Fees page for more information.

EU & Switzerland Students
€ 16990

Fee Description
€ 3000 Pre-Enrollment
€ 13990 Tuition

Read the List of All EU Countries

Non - EU students
€ 28600

Fee Description
€ 3000 Pre-Enrollment
€ 25600 Tuition

Scholarship Competition

The Future of Work

Envision your working environment in 10 years. How have collaborative workspaces evolved, and which new tools and platforms are supporting teams? This competition, hosted by the management consulting firm Accenture, challenges students to explore service design scenarios for the future of the work environment, from both a physical and a digital point of view.

Read More

In collaboration with ACCENTURE DIGITAL

Deadline: 05 Oct 2018

Number of scholarships: 5

Prizes: One scholarship covering 60%, one covering 50%, one covering 40%, and two honorable mentions covering 20% of the total tuition fee of the master’s program.

Download the Brief

Apply for This Scholarship

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For Companies

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